Privacy Policy
Last Updated: January 2024
1. Introduction
Dr. Melika Assefi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing our website or booking an appointment, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, Emirates ID, date of birth, and passport details.
- Medical Information: Medical history, symptoms, test results, treatment records, and insurance details.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and device information.
- Communication Data: Records of phone calls, emails, WhatsApp messages, and other correspondence.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and manage your medical care and treatment.
- To schedule and confirm appointments.
- To process insurance claims and billing.
- To communicate with you about your care and our services.
- To improve our website, services, and patient experience.
- To comply with legal and regulatory obligations under DHA and UAE law.
4. Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Healthcare providers involved in your treatment.
- Insurance companies for billing and claims processing.
- Regulatory authorities as required by law.
- Service providers who assist us in operating our practice (e.g., IT support, payment processors), subject to confidentiality agreements.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Medical records are retained in accordance with DHA requirements and UAE federal law.
7. Your Rights
You have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Restrict or object to the processing of your data.
- Request a copy of your data in a portable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect some features of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: info@drmelikaassefi.com
- Phone: 00971505834230
- Address: Dubai Healthcare City, Dubai